The Senior IT Change Manager is responsible for leading and facilitating enterprise-wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program. The position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal (UDS) and external (Government led) change meetings.

The Change Manager also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance and configuration integrity across the UDS enterprise.

The Change Manager ensures that UDS's rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC's Zero-Trust, cloud-native, and modernization goals. The work directly enables mission continuity, security, and performance for thousands of Airmen across AETC training environments.

Key Responsibilities

Internal and External Change Review Board Leadership

• Review, validate, process and present change requests for coordination and approval
• Lead, plan, and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items
• Lead, plan, and Brief enterprise level changes at External Change Review Boards, supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards

Enterprise Change Management 

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program.
• Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking)
• Maintain version control, document lineage, and traceability for all Change Management artifacts

Governance, Change Management & Compliance

• Ensure all changes adhere to Government-established processes and NGA change policies
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages and technical specifics
• Track and report ChM-related risks, discrepancies, incomplete artifacts, or baseline drift
• Ensure that all ChM activities integrate with risk management, patch, cycles, maintenance windows, STIG enforcement and system hardening activities
• Ensure that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiates or enforced by agency stakeholders

Collaboration & Program Support

• Work closely with Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams

• Experience supporting IC, DoW or Security enterprise environments
• Familiarity with JIRA/Confluence, ServiceNow, or similar ChM/ITSM tools
• Knowledge of enterprise datacenter and networking components (VMs, Servers, routers, switches, APs, controllers) preferred
• Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments
• Certifications such as ITIL, CMII, or similar ChM-focused credentials a plus

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $104,000-$119,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.