Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting customer missions as a Senior AV Engineer on the UDS contract at NGA.
You will be responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment.
Tasks and responsibilities in this role include, but are not limited to the following:
Daily conference room checks: verify all equipment is online, functioning and charged
Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
Log all transactions with customers in ServiceNow
Troubleshoot and resolve AV issues
Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
Experience supporting telephony, video, network and/or other collaboration devices
Experience providing customer service and end user support
Hands on experience troubleshooting and resolving A/V issues
Strong written and verbal communication skills
What is ideal?
Minimum of four years' experience with AV technologies
Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
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