Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification Required: DoD 8140 - CompTIA Security+ certification

What you get to do every day:

• As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

• Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

• Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Mobile/Personal IT Devices includes but not limited to:

  • Laptops
  • Tablets
  • iPads
  • Mobile Thin Clients
  • Smartphones
  • Flip Phones
  • Mobile Hot Spots
  • Secure Wireless
  • RSA Tokens
• Operations and Sustainment:
  
  • Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
  • Assist with all functions within the PITD store in compliance with policies and procedures.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Processing hardware requests and completing administrative work for asset accountability.
  • Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:
  • Image laptops and install specialized software as requested, adhering to standardized configurations.
  • Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively.
• Mobile Device Management (MDM):
  • • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
    • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
    • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
• Asset Management and Accountability:
  • Process hardware requests, ensuring timely fulfillment and accurate documentation.
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
  • Perform administrative tasks related to asset accountability, ensuring compliance with NCE policies.
  • Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.
• Records Management:
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Security Clearance Required:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification Required: DoD 8140 - CompTIA Security+ certification

Education/Experience:

• Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 2+ years of experience

Required Skills:

• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills

What is ideal?

• Experience in technical operations at DOD agencies, particularly NGA and DIA

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.