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Systems Administrator (Desktop Support)

Job Locations US-VA-Springfield
Job ID 2025-2555
Type
Regular Full-Time

Overview

Location: Springfield, VA
Clearance:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Required Certification: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
 
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting.  Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 
 
Are you ready to test your abilities as Systems Administrator (Desktop Support) in a sophisticated enterprise exploitation environment?  Join a dedicated team supporting the UDS contract at NGA.

Responsibilities

What you get to do every day:

  • The UDS Sr. Systems Administrator reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. 

  • End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. 

  • The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.

  • Primary Responsibilities:

    • Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.

    • Facilitate meetings and engage regularly with customers and members of senior leadership to:

      • address IT related questions or concerns

      • coordinate and plan emerging customer requirements

      • provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff

  • Deploy and sustain end user devices and associated accessories

  • Manage hardware in all stages including unpacking and setup of end user devices

  • Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract

  • Install application software on end user device workstations via scripted install packages

  • Inventory management of UDS deployed software and end user devices

  • Network and locally attached printers

  • Provide user education and training in basic hardware and software functions

  • Create and maintain documentation and SOPs to train new employees

  • Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands

  • Identify and execute process improvements and other enhancements that improve operational efficiency.

  • Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.

Qualifications

Clearance:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

 

Education/Experience:

  • Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
  • 5+ years of experience

Required Certification: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

 

Required Skills:

  • Knowledge in one or more of the following areas:
    • Workstations (thin, thick, and tablet clients)
    • Monitors
    • KVMs
    • Print, Fax and Scan Support Services
    • Audio Visual Services
    • Voice and VTC Support Services
    • Desktop Image Management
    • Virtual Desktop Infrastructure (VDI) Support Services
    • Home Directory and Profile Support Services
    • E-mail Support Services
    • Software Support Services
    • Domain Name Services (DNS)
    • Dynamic Host Configuration Protocol (DHCP)
    • Patch Management (Windows)
      • Understanding basic Public Key Infrastructure capabilities
  • Excellent troubleshooting capabilities and strong communication skills.
  • Strong work ethic and attention to detail
  • Strong organizational skills
  • Strong writing skills (document creation and management)
  • Strong time management skills and ability to work flexible schedules to meet job requirements
  • Ability to work independently on projects and/or tasks
  • Ability to regularly stand and walk between buildings on a large campus
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
  • Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
  • Team player and willing to both share knowledge and learn from others to ensure team's success
  • Enthusiasm and ability to adapt to new and changing technologies
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Thick & thin web-based applications
  • ITIL v3 Foundations
  • Technical writing
What is ideal?
  • Intelligence Community Experience preferred

What you can expect from us

  • Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
  • You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
  • Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
  • Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.
teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
 
teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.  Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.

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