Location: Springfield, VA

Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.**

Certification: Must have A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

teKnoluxion provides the Defense and Intelligence Communities technical experts in the filds of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting.  Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

Are you ready to test your abilities as a Systems Administrator (Tier 2 Desktop support) and team member in a sophisticated enterprise exploitation environment?  Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

What you get to do every day:

• ​The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA.  End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.  

• The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.

• Provide support for implementation, maintenance, and incident troubleshooting of IT systems
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Install application software on end user device workstations via scripted install packages
• Inventory management of UDS deployed software and end user devices
• Network and locally attached printers
• Assist users in accessing and using IT systems
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
• Identify and execute process improvements and other enhancements that improve operational efficiency.

Clearance:  Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires Bachelor's Degree or an equivalent combination of years of experience and education
• 3+ years of prior relevant experience.

Certification: Must have A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Required Skills:

• Knowledge in one or more of the following areas:
• Workstations (thin and thick clients)
• Monitors
• KVMs
• Print, Fax and Scan Support Services
• Audio Visual Services
• Voice and VTC Support Services
• Desktop Image Management
• Virtual Desktop Infrastructure (VDI) Support Services
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Domain Name Services (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Patch Management (Windows)
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift computers, printers, monitors, and other hardware
• Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Thick & thin web-based applications
• ITIL v3 Foundations
• Technical writing

• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.