Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification: Must have Security+ certification or DoD 8140 Level II compliance or higher is required

Shift Hours: Mon-Thu 0600-1600ET

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting.  Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

Are you ready to test your abilities as a  Senior Systems Administrator (Operations 24x7 Support - Special Operations) and team member in a sophisticated enterprise exploitation environment?  Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

What you get to do every day:

• Oversee the orchestration of operational integration and special support of operations services management.
• Act as the central connection for the Operational integration of new services that are introduced to the program, ensuring our programs run smoothly and efficiently from an operations perspective.
• This role also extends to providing operational leadership support to the Operations Support leadership team, providing surge support to the Ops 24x7 Support team, to include remote access support, fostering a collaborative and high-performing environment.
• You will also play an integral role in discovering opportunities for internal innovation within the area Operations Support. A Day in the Life consisting of the following:
  • Serve as the primary point of contact for the integration of new services, overseeing their successful adoption into the program. Also serve as the Operations POC for those new (or special) services.
  • Lead and manage the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.
  • Provide strategic managerial support to the Operations Support Leadership team (Operations Services Manager & Ops 24x7 Lead), enhancing the team's performance and service delivery.
  • Utilize your ITIL services management and project management familiarity to streamline processes and methodologies within the team.
  • Remote Access Support, including tier-2 VDI administration
  • Provide technical surge support in the following areas:
    • Proactive SLA/AQL Compliance
    • Systems administration of virtual servers and services
• The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness; A teammate that is willing to stay coachable and always willing to help the team
• Ideal candidate is also driven with proven experience in managing and integrating operations across various IT service support lanes.
• Additionally, we're also looking for the following:
  • Demonstrated ability to act as a central integration point for new services, ensuring effective adoption and operational excellence.
  • Excellent leadership, and strategic planning skills, with a focus on delivering results and fostering innovation.
  • A proactive leader, capable of effectively communicating with a medium to large team or department across multiple disciplines, with both exempt direct reports and other people managers under your guidance.
  • Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment
  • Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability
  • Ability to exhibit a high level of emotional intelligence
  • Exceptionally keen attention to detail
  • Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Shift Hours: Mon-Thu 0600-1600ET

Certification: Must have Security+ certification or DoD 8140 Level II compliance or higher is required

Education/Experience:

• Requires Bachelor's Degree, or the equivalent combination of education, technical training, or work/military experience
• 5-8 years of related experience in systems administration at the senior level or in a leadership role in an operational IT Support environment.

Required Skills:

• Systems administration experience in a virtual environment.
• Working experience with ITSM software suites, preferably ServiceNow

• Experience with Linux-based operating systems is a plus.
• Experience working in a virtual enterprise environment is a definite plus.
• An ITIL v4 certification and a deep understanding of project management processes and methodologies is highly desired.
• Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.)
• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.