Infrastructure monitoring and validation of infrastructure components
Infrastructure security monitoring, validation, and log review activities across all infrastructure elements
Responsible for server configurations, monitoring, and security of physical and virtual servers and related infrastructure
Responsible for network configuration and compliance monitoring of cloud-based systems
Provide support and management of backup, disaster recovery, and related applications
Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
Provide accurate, timely, and professional documentation on all supported issues.
Provide a high level of professionalism and customer service.
Follow up on all incidents in a timely and professional manner.
Quickly identify and escalate high-priority issues.
Accurately triage/assign/escalate tickets per standard operating procedures.
Efficiently and accurately, resolve all assigned incidents.
Identify and document incident resolution and support knowledge.
Complete all assigned duties in a timely and accurate manner.
Adhere to the schedule and have dependable attendance.
Maintain documentation
Interacts with users on a daily basis to assist with functionality and provide situational awareness of ongoing issues.
Network configuration and compliance monitoring of cloud-based systems
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required
Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Shift Hours: Wednesdays - Saturdays 5:30PM - 5:30AM (with alternating Wednesdays off)
Education/Experience:
Technically competent in server administration (Windows/Linux)
Knowledge of the principles, methods, and techniques used in sever (virtual & physical), network, database, cloud services, storage system administration and support.
Knowledge of related hardware and software i.e. Server (Physical/Virtual), Operations systems (Windows OS 2012/2016, Unix/Linux), Cisco, and Microsoft products.
Knowledge of basic networking principles (routing, DNS, etc.) and/or system administration (perfmon, services, software installation, etc.) desired.
Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. BMC BEM/SIM/BPPM, HP NNM, CA eHealth, Splunk, Nagios etc. Splunk) and ITSM suites (ServiceNow, Remedy) desired
Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
Ability to handle multiple complex task and prioritize in a fast-paced environment
Ability to adapt quickly to changes in priority
Strong analytical skills and ability to think critically that facilitate expedient problem solving
Must be able to work in a stressful environment
Relevant technical certifications preferred (A+, Network+, Server Administration, etc.)
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